What is ITIL?
The IT Infrastructure Library (ITIL®) is globally accepted, documented good practice for IT Service Management. Used by many hundreds of private and public sector organisations around the world, a whole good practice ITIL philosophy has grown up around the guidance contained within the books and the supporting professional qualification scheme.
ITIL consists of a series of 5 core books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. It is supported by complementary guidance on many specific areas that ITIL has been used in or other frameworks that it has synergy with. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services managed from both a business and technical perspective.
Service Strategy allows Service Providers to act and think in a strategic manner and achieve goals & objectives using strategic assets. It enables them to see the relationships between systems, Services & processes that will help transform Service Management into a strategic asset.
Service Design designs new or changed Services for introduction into the live environment ensuring that an holistic approach is adopted. Service Design takes into consideration aspects beyond just the individual elements being introduced or changed but goes further to encompass metrics, measures, communication, service improvement, education and documentation.
Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed Services into Operations.
Service Operation undertakes the activities & processes that manage & deliver Services at agreed levels to Business Users & Customers. It further manages the technology used to deliver the Services and collects information on performance & Service metrics.
Continual Service Improvement (CSI) seeks to identify & implement improvements to IT Services that support Business Processes and to ensure the ongoing alignment of IT services to the changing needs of the Business.
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For more info check out
The
Official ITIL Site